Shipping policy

Where we ship

We ship to the contiguous United States. For Alaska, Hawaii, Puerto Rico and other territories, email us before you buy so we can confirm the timing.

Cost

Shipping is free.

Delivery time

We prepare your order in 1-3 business days and delivery takes 5 to 12 business days from confirmation. Orders ship from our international fulfillment warehouse and import handling is included: there is nothing to pay on delivery. In peak season (November-December) delivery may take closer to the maximum, which is why we show an order-by date for Christmas.

Tracking

When your order ships we email you the tracking number. It can take 1-3 days to show the first movement.

Problems

If the package arrives damaged, something is missing, or it doesn’t arrive within the maximum time, email hello@magicminitree.com (with a photo if damaged) and we’ll fix it with a replacement or a refund.